FREQUENTLY ASKED QUESTIONS

PRODUCTS & DELIVERY

How long will delivery take?

Next day delivery will arrive the next working day if ordered before 1pm.

Standard delivery is 2-3 working days.

Timeframes noted above are for UK post-codes. All other delivery times vary. Please contact hello@thesoulhub.com for more information.

How much does delivery cost?

Next day delivery costs £7.99

Standard delivery costs £4.99

My order hasn't arrived in the expected timeframe, what can I do?

In the unexpected event that your parcel hasn't arrived on time. Please visit our contact page, or use the Live Chat option to inform us that your parcel hasn't arrived. We will then work quickly to ensure this issue is revolved and update you accordingly.

Do you deliver outside of the UK?

While our warehouse and distribution is UK based we are able to offer shipping/delivery to anyone within the EU zone. We can also offer worldwide shipping if required. Please email hello@thesoulhub.com or use the contact page for more specific information.

Do you have any online manuals/guides?

Yes - you can view all our free online downloadable content here

USING OUR PRODUCTS

Does the cold water tub require ice?

In most cases, the cold water that is used to fill the tub should be cold enough. We recommend a water temperature of between 4-10 degrees c. However, if this cant be achieved during summer months or in hotter countries then using ice will help you achieved the desired temperature.

What temperature should the water be?

For the best results we recommend water temperature of between 4-10 degrees c.

What are the cleaning instructions?

Please see full product manual here.

WARRANTY & RETURNS

What warranty is offered on your products?

Please view our warranty policy here

My product is faulty, what can I do?

Please make initial contact with us at hello@thesoulhub.com or visit the contact page here to inform us of the defect. We will work to ensure a suitable resolution. Terms apply please see warranty page here.

What is the return address?

All items should be returned to the following:

The Soul Hub
18-20 Smith Street
Dalry
KA24 5BZ

Please ensure you have included the return form so we can correctly identify the parcel. You can download a return form here.

DISCOUNTS & CHARITIES

Do you offer a discount on your products?

From time to time The Soul Hub will run promotions that may include a discount code - these will normally be visible on our social media page and home page. We do offer discount for bulk purchased, mostly suited to clubs, retreats etc. You can view this page here.

Do you offer wholesale/bulk discounts?

Please see products page here. We offer great discounts on purchases of more than 3 products.

Do you sponsor/donate to good causes?

For years The Soul Hub has worked with community events and charitable causes to ensure we give back to those most in need. Please contact us via hello@thesoulhub.com or use the contact page to enquire if we can assist with your community or charity project.

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UPCOMING EVENTS